Refund policy

Last Updated: [04.01.2023]

Welcome to StationeryEarth.com! We appreciate your business and want you to be satisfied with your purchase. Please take a moment to review our refund policy.

1. Eligibility for Refunds: a. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received. b. Refund requests must be made within 7 days from the date of delivery.

2. Non-Refundable Items: a. Certain items are non-refundable, including personalized or custom-made products. b. Gift cards and downloadable products are also non-refundable.

3. Refund Process: a. To initiate a refund, please contact our customer support at support@stationeryearth.com with your order number and a brief explanation of the reason for the refund. b. Our customer support team will guide you through the return process and provide instructions for returning the item.

4. Return Shipping: a. Customers are responsible for return shipping costs, unless the return is due to a mistake on our part or a defective product. b. We recommend using a trackable shipping service to ensure that we receive your returned item.

5. Inspection and Processing: a. Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria. b. Refunds will be processed within 15 days of receiving the returned item. The refund will be issued to the original payment method.

6. Partial Refunds: a. In some cases, partial refunds may be granted for items with obvious signs of use or that are not in their original condition.

7. Refunds for Late or Missing Items: a. If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. b. If you’ve done all of this and still have not received your refund, please contact us at support@stationeryearth.com.

8. Refunds on Sale Items: a. Sale items may be eligible for a refund, but the refunded amount will be the sale price, not the original price.

9. Damaged or Defective Items: a. If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will arrange for a replacement or issue a refund.

10. Changes to Refund Policy: a. StationeryEarth.com reserves the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting.

By making a purchase on StationeryEarth.com, you agree to and accept the terms outlined in this Refund Policy.

If you have any questions or concerns, please contact us at info@stationeryearth.com.

Thank you for shopping at StationeryEarth.com!